PRIVACY POLICY
Protection of personal data — GDPR
ipoolgopools.com
- Data controller
Company: VIRAGE (IpoolGo Swimming Pool)
Address: 10 Rue Louis Vicat, 75015 Paris
Email: info@ipoolgopools.com
Phone: +1 (385) 616-3019
- Data collected
We collect the following data when you browse and shop on ipoolgopools.com:
2.1 Identity and contact data
- Surname, first name
- Email address
- Phone Number
- Shipping and billing mailing address
2.2 Transaction Data
- Order and purchase history
- Transaction amounts
- Payment method used (we never store full credit card information)
2.3 Browsing data
- IP address
- Browser type and version
- Pages visited, duration of visit
- Analytical cookie data (Google Analytics / GA4)
2.4 Communication Data
- Content of messages sent via the contact form
- History of exchanges with our customer service
- Purposes and legal bases of the processing
We process your data for the following purposes:
Performance of the contract (Art. 6.1.b GDPR): processing and dispatch of orders, management of returns and after-sales service, issuance of invoices.
Legal obligation (art. 6.1.c GDPR): retention of invoices and accounting data (10 years according to the Commercial Code), tax returns.
Legitimate interest (Art. 6.1.f GDPR): fraud prevention, IT security, improvement of our services, anonymised browsing statistics.
Consent (art. 6.1.a GDPR): sending newsletters and personalised commercial offers, deposit of non-essential cookies. You can withdraw your consent at any time.
- Retention periods
Active customer data: duration of the commercial relationship + 3 years for prospecting
Order data and invoices: 10 years (accounting legal obligation)
Browsing data / analytical cookies: 13 months maximum
Contact requests: 3 years from the last contact
Prospecting data (newsletter): 3 years from the last commitment, or until the withdrawal of consent
- Recipients of the data
Your personal data is exclusively intended for:
- iPoolGo / VIRAGE swimming pool (authorised staff: customer service, logistics, accounting)
- Payment providers: Apple pay, Chime, CashApp, Zelle (in the context of secure transactions)
- Carriers and logistics providers (name, address, telephone number for delivery)
- Analytics tools: Google Analytics (anonymized data)
- Host: Automattic / WordPress.com
We never sell, rent or transfer your personal data to third parties for commercial purposes.
- Transfers outside the European Union
Some of our service providers (Google Analytics, Automattic) may process your data outside the European Union, in particular in the United States. These transfers are governed by appropriate safeguards: standard contractual clauses of the European Commission or adequacy decision.
- Your rights
In accordance with the GDPR and the Data Protection Act, you have the following rights:
Right of access (Art. 15 GDPR): obtain confirmation that data concerning you is being processed, and obtain a copy of it.
Right to rectification (Art. 16 GDPR): request the correction of inaccurate or incomplete data.
Right to erasure (Art. 17 GDPR): Request the deletion of your data, subject to legal retention obligations.
Right to restriction (Art. 18 GDPR): request the temporary suspension of the processing of your data.
Right to portability (Art. 20 GDPR): Receive your data in a structured, machine-readable format.
Right to object (Art. 21 GDPR): Object to the processing of your data for commercial prospecting purposes, at any time and without justification.
Withdrawal of consent: withdraw your consent to processing based on it (cookies, newsletter) at any time.
How to exercise your rights?
To exercise any of these rights, contact us by email at: info@ipoolgopools.com
Or by mail to: Piscine iPoolGo / VIRAGE — 10 Rue Louis Vicat, 75015 Paris
We undertake to respond to you within one month of receipt of your request (Art. 12 GDPR).
If you believe that the processing of your data does not comply with the GDPR, you have the right to lodge a complaint with the CNIL:
CNIL: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr
- Data Security
iPoolGo implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction or accidental alteration:
- Sitewide HTTPS/SSL connection
- Access to data restricted to authorized personnel
- Secure, regularly updated admin passwords
- Regular data backups
- Payments processed by PCI-DSS certified providers
- Cookies
The site uses several types of cookies:
Essential cookies: necessary for the operation of the site (session, shopping cart, authentication). No consent required.
Analytical cookies: Google Analytics / GA4 (anonymized audience measurement). Subject to consent.
Advertising cookies: Google Ads, Meta Pixel (if enabled). Subject to consent.
You can manage your cookie preferences at any time from the consent banner or through your browser settings.
- Changes to this Policy
Piscine iPoolGo reserves the right to modify this privacy policy at any time to adapt it to legal changes or its practices. The version in force is the one published on the site, with mention of the date of last update.
In the event of a substantial change, you will be informed by email or by a notice visible on the site.